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Digital Marketing 9 min read
Written by Sarah Harris
Content Writer @ Galactic Fed
Expert reviewed by Dallin Porter
Marketing Director @ Galactic Fed
Published 15 Sep 2023
More consumers expect businesses to be socially responsible through corporate social responsibility (CSR) policies. CSR can apply to all aspects of the business, from manufacturing to hiring to marketing. But what is corporate social responsibility in marketing?
With CSR, companies aim to take an active and positive role in society. In other words, the goal of these companies is not just to make money but also to make a positive impact on current and future generations. Therefore, CSR in marketing means that a company communicates these socially responsible initiatives to its audience.
As a marketing tool, CSR influences sales and other key business factors. For example, 77% of consumers are motivated to purchase from companies committed to social and environmental causes. If your business isn’t taking action, you may fall behind your competition.
In addition to improving society, CSR can also boost employee morale. It motivates employees, encouraging them to bring more of their whole selves to work. Satisfied employees are productive employees — which makes practicing CSR a true win-win.
Corporate social responsibility and marketing go hand in hand. We’ll break down marketing ethics and corporate social responsibility and explain how your business can benefit from it, from improved brand image and SEO to increased visibility and, therefore, sales.
Corporate social responsibility marketing covers several categories, including:
Whether your business taps into one or all four subsets of CSR, you can expect to reap benefits from customers, employees, and investors.
Customers want to support eco-friendly businesses, and so do investors. In fact, 73% of investors confirm that efforts to improve the environment play a role in which businesses they contribute to.
How can your business become more environmentally friendly? These are a few examples you can take:
This last point may seem a little too indirect, but no matter what your business does internally to promote eco-friendly best practices, it’s always a great idea to contribute to worthy causes that directly benefit the environment.
Going green is a great way to impress your customer base and give your employees an increased sense of pride that you’re doing something beneficial for the environment.
Ethical business practices boost both employee morale and your company’s reputation. Instances of this type of CSR include:
Pay employees favorably and give them benefits that exceed the minimum. Along with fair employment practices, you can boost your reputation by establishing a positive working environment with communication, trust, and transparency.
Emphasize treating all customers fairly, regardless of age, race, and sexual orientation. If your company isn’t fully on board with fair customer treatment, your reputation can take a big hit.
Be transparent with your customers and investors about any operating concerns. People prefer an honest company over one that appears to be hiding things.
Ethical business practices can distinguish your company as a positive part of the community, earning trust, respect, and sales.
Donating to local and national charities is a significant aspect of marketing ethics and corporate social responsibility. When you use your company’s resources to make the world a better place, you’ll enhance your standing. Philanthropic efforts also allow you to better your community.
Some ways to practice philanthropy include donating to charity, matching employee contributions to their favorite charities, working with suppliers and vendors who support charities you value, and sponsoring fundraising events that people in your community can attend and contribute to.
No matter what avenue you choose, practicing philanthropy benefits those around you and your company’s reputation.
Talking about being environmentally conscious, ethical, and charitable is helpful, but people prefer you put your money where your mouth is. Financial responsibility is an all-encompassing part of CSR. It can include environmental causes, ethics, and philanthropy.
CSR is more than just making a plan; it’s taking action. Research and develop new ways to help the environment within and outside your community, ensure transparent financial reporting, and intentionally recruit a diverse workforce. Go the extra mile to show you don’t just talk the talk, but you also walk the walk.
CSR gives businesses a sense of purpose, and companies with purpose experience more growth; experts see a direct correlation between purpose and profit. Some benefits of CSR for companies include:
By marketing corporate social responsibility, you can expect loyal customers, enhanced visibility, happy employees, and long-term growth.
In today’s ever-changing world, you should rely on more than traditional marketing tools to grow your company. Data and analytics are vital, but so are incorporating CSR strategies that will help your business connect with its customers on a more personal level.
No matter what industry your business is in, it can benefit from CSR, making it an effective marketing tool that simultaneously supports your community.
Maybe you already have some CSR initiatives, or perhaps you’re starting from scratch. Either way, it’s not too difficult to incorporate corporate social responsibility into your company’s day-to-day operations. You can always start small. For example, you can conduct an employee survey to find areas of improvement to increase their happiness.
There are many ways to establish new CSR practices, so don’t be afraid to experiment with different policies. Some additional examples include the following:
Establish a code of ethics that leaves no room for doubt about your company’s values. Make sure it’s accessible to every employee, and be open to new additions if your employees have suggestions.
If you’re taking steps to reduce any negative impacts your business may have on the environment, make it known! Produce a report documenting your company’s activities and the improvements you’re making to be more green. Make it public so community members can see and appreciate your progress.
Create a health and safety program to protect employees from any accidents or injuries in the workplace. Assure them that their safety comes first and earn mutual trust and respect.
One of the fastest and easiest ways to incorporate CSR initiatives in your business is to pick a few causes in your community and donate to them. You can also use this practice to engage with customers. For example, you can create a poll on your social media pages every week where your followers can vote on their favorite charities.
When in doubt, partner with a knowledgeable marketing company to include CSR initiatives in your marketing campaigns.
What is corporate social responsibility in marketing? CSR is what companies do to make a positive impact, and CSR in marketing is how companies communicate those actions to their audience. From going green to being transparent in what your business does and believes in, corporate social responsibility does more than just improve marketing campaigns — it makes the world a better place.
Content Writer @ Galactic Fed
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